Return & Exchange Policy

Thank you for shopping at Hikezo.com. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Conditions

• Returns must be requested within 7 days of delivery.

• Items must be unused, unwashed, and in their original packaging.

• We do not accept returns for items on final sale, customized products, or intimate goods (such as underwear, swimwear, etc.).

2. How to Request a Return

1. Contact us at fanpengw@gmail.com with your order number and reason for return.

2. Wait for our confirmation and return instructions.

3. Ship the product back to the address provided (customer is responsible for return shipping unless the item is defective or incorrect).

3. Exchanges

• If you received a defective or wrong item, we will exchange it at no extra cost.

• For size or color exchanges, customers must cover return and re-shipping fees.

4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5-10 business days.

5. Contact Us

If you have any questions, feel free to contact us at fanpengw@gmail.com. We’re always happy to help.